Ordering & Delivery Delivery Policy

Shipping Policy for Infiniti Phones, ESIMs, and Associated Products

  1. Shipping Regions: We ship Infiniti Phones and associated products to various regions. National orders are delivery within 3-4 days whilst international can take up to 7.

  2. Digital Products: Infiniti & ESIMs are digital downloads and will be delivered electronically via email or through your account on our website. We process these within 8 working hours.

  3. Shipping Times: Standard shipping times for Infiniti Phones and associated physical products may vary based on location and chosen shipping method. Estimated delivery times will be provided at checkout.

  4. Shipping Costs: Shipping costs will be calculated at checkout and may vary based on the destination, weight of the package, and chosen shipping method.

  5. 48-Hour Cooling-Off Period: Cancellations within the 48-hour cooling-off period will halt the shipping process. If the cancellation occurs outside of our regular business hours, it will be processed on the next business day.

  6. Tracking: Tracking information will be provided once your order has been shipped. You can monitor the status of your order through the link provided in the shipping confirmation email.

  7. Faulty or Damaged Items: If an item is found to be faulty or damaged on delivery, please contact our support team within a specified time frame to address the issue as per our non-refundable policy.

  8. Customs and Import Duties: For international orders, customs and import duties may apply, and these charges are the responsibility of the recipient.

  9. Returns: Returns are subject to our non-refundable policy. Please review the terms carefully to understand the conditions under which a return would be accepted.

  10. Customer Support: For any shipping-related inquiries, please contact our customer service team. We're here to assist you!

Important Notes:

  • Our shipping policy is subject to change without notice.
  • Shipping times are estimates and are not guaranteed, especially during peak periods or due to unforeseen delays.
  • Customers are encouraged to provide accurate shipping information to ensure a smooth delivery process.

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